LIMS User Support, Updates and Technical Assistance

Matrix Gemini LIMS is a highly configurable software system and no-two installations are configured in the same way. However, the core software of every system is always exactly the same at the same version level, providing a simple reliable upgrade path for periodic enhancements. All customers with up to date Software Support Agreements (renewed annually) are eligible to receive software updates for all software products that they have purchased.

Companies using LIMS in regulated environments are required to produce evidence that the system has been properly validated. Autoscribe has considerable experience of regulatory requirements in relation to LIMS and can provide consulting services to assist with LIMS validation including a comprehensive set of validation test scripts.

We provide a range of LIMS training courses that are suitable for users and system administrators. In addition, there are courses covering the use of the Matrix configuration and the Matrix reporting tools.

Matrix LIMS is a highly configurable software system and no-two installations of Matrix LIMS are configured in the same way. However, this in no way compromizes the ability to upgrade the system, and periodically Autoscribe will issue software updates including enhancements and problem fixes. Customers with valid, up to date support SEAM agreements are eligible to receive all software updates as and when they become available for all Autoscribe software products that they have purchased.